Your First Order: What to Expect
What happens after you order research peptides from us: dispatch times, what the package looks like, what arrives in the vial, and what to do first.
Ordering research material for the first time raises a lot of small questions that most suppliers never answer. This covers the whole sequence, from checkout to the vial in your freezer.
Before you order
**Check the vial size.** Compounds are sold in fixed quantities and they vary a lot: BPC-157 is 5mg, GHK-Cu is 50mg, NAD+ is 500mg. Bigger is not better, it is just different. Our note on vial sizes explains why they differ.
**Consider bacteriostatic water.** Most compounds arrive as a dry powder that needs a liquid added before use. If you do not already have something suitable, bacteriostatic water is the usual choice and it is our single most-ordered item for that reason.
Note the free shipping thresholds. UK standard shipping is free over £20. Over £150 you get free express international, or free Guaranteed Next Day within the UK.
Volume discounts apply automatically. Three or more units takes 10% off, five or more takes 15%. No code needed.
Placing the order
You will be asked to confirm two things before you can enter the site. First, that you are 18 or over. Second, that you are ordering as a researcher or a research body, and will not use the products in humans or animals.
That is not a formality. It is the basis on which we are allowed to supply. It is set out in our terms.
Checkout is standard. Card payment, address, done.
Dispatch
UK orders placed before 5PM, Monday to Friday, go out the same day and arrive the next working day by tracked courier.
International is tracked as well: typically 3 to 7 working days for Europe, 5 to 14 for the rest of the world. Express is 1 to 3 working days worldwide.
You will get tracking. Full details are on our shipping page.
What arrives
Discreet packaging. Plain outer packaging with no indication of contents.
A padded, insulated parcel protecting the vials physically and from light.
Small glass vials with a rubber seal and a metal cap, labelled with the compound, the quantity and a batch number. That batch number is the important part.
**No ice packs, and that is correct.** Freeze-dried powder is stable at room temperature for the length of a normal delivery. The water has been removed, which is what makes it survive the journey. Our note on shipping explains the reasoning if you want it.
Opening the parcel: four things, in order
1. Check the batch numbers. Note what is on each label.
2. Look up the reports. Go to our batch documentation, find your compound, and match the batch number. Then take the verification code from the bottom of the report and enter it on the lab's own site to confirm the document is genuine. It takes about a minute and it is the whole point of the way we publish.
3. Get them into storage. Minus 20 degrees Celsius, away from light, in a box rather than loose. The clock on storage starts the moment they arrive. A parcel sitting on a desk over a weekend is the single most common avoidable mistake.
4. Do not open the vials to inspect them. There is nothing to learn by looking. Opening one lets moist air in.
What the powder looks like
This causes more worry than anything else, so plainly:
**It might look like almost nothing.** A 1mg fill of IGF-1 LR3 is really hard to see against the glass. That is normal.
It might have moved. Powder shifted to the shoulder or the cap during transit is the same powder.
It might be a disc, a loose powder, or a thin film. All normal. It depends on the fill volume and how that compound freeze-dries.
GHK-Cu is blue. It contains copper, and copper compounds of that kind are blue. Not a defect.
Appearance tells you nothing about quality. Identity and purity come from the batch report, which is exactly why we publish it.
The one thing worth flagging to us is a cake that has visibly collapsed or gone glassy, which can mean the vial got warm somewhere in transit.
Common questions
Do I need to order bacteriostatic water separately? Yes, it is a separate product. Sterile water works too for material being used straight away.
**How long will it keep?** Freeze-dried and stored properly, months to years depending on the compound. Once dissolved, days to weeks. That gap is large, which is why it is worth only dissolving what you need. See our note on how long peptides last.
Can I combine compounds in one order? Yes, and volume discounts apply across the whole order.
**What if something arrives damaged?** Contact us with your order number and the batch number. We answer within 24 hours, Monday to Saturday.
Do you ship to my country? We ship globally by tracked service. Customs handling is the buyer's responsibility.
After that
Once the vials are in the freezer, the next question is usually how to dissolve them. Start with our worked example on reconstituting BPC-157, which walks through the arithmetic step by step. The peptide calculator does the sums for any compound and volume.
If anything about your order is unclear, ask us. Real people, no bots.
